You will be responsible for:

• Holding regular reviews by phone and email to support our existing members to maximise customer engagement and drive success
• Carry out on-going training and follow up sessions of our dental products from managing own client accounts
• To deal with general success calls on the helpline by providing exceptional customer service, making sure response times to cases are dealt with against agreed targets
• Manage priority lists by establishing customer needs
• Drive referrals to increase business growth
• Manage and deal with own cancellations, with the ability to overcome objections and provide effective solutions
• Assist with onboarding practices, to arrange, book and carry out setups on all cross products, making sure to maximise product adoption
• To assist and present on our lunchtime webinars
• To provide continual feedback from customers for on-going development of the software
• Manage renewals on all cross products

Essential

• Minimum of 5 years’ experience working within a Customer Success role
• Experience in Customer Retention
• Experience in Software Support Environment
• Excellent problem-solving skills and the ability to handle and overcome objections
• Willingness to learn and take on various activities and seek new initiatives
• Must work well within a small team.
• Able to work on their own initiative (after training)

Great benefits on offer - apply now to discuss!!